TERMS AND CONDITIONS 
These Terms and Conditions ("Agreement") are a legal agreement between you ("Client") and CLARK INDUSTRIES IO, LLC ("Service Provider") for the provision of IT support services. By engaging our services, you agree to the terms outlined below. 

1. Services 
The Service Provider offers IT support services, which may include but are not limited to: 
  • Troubleshooting hardware and software issues 
  • Network setup and management 
  • Virus and malware removal 
  • Cybersecurity solutions 
  • Cloud services and data backup 
  • Remote and on-site technical support 
  • IT consulting 
Services are provided based on the scope agreed upon in any service contract, proposal, or statement of work. 

2. Fees and Payment 
  • The Client agrees to pay the Service Provider the agreed-upon fees for services rendered, which may include hourly rates, fixed fees, or service plan charges. 
  • Invoices will be issued upon completion of services or according to the payment terms in any ongoing service agreement. 
  • Payments are due within 10 days of the invoice date. Late payments may incur a 10% per week late fee after 14 days. 
  • Failure to pay may result in suspension of services until the outstanding balance is cleared. 
3. Service Availability 
  • The Service Provider will use reasonable efforts to ensure service availability and minimize downtime. However, no guarantee is made regarding service interruptions due to factors beyond the Service Provider’s control, such as internet outages, hardware failure, or force majeure events. 
  • Remote support services are generally available during regular business hours Monday-Friday 9AM-5PM. After-hours support may be available at a different rate, subject to availability. 
4. Client Responsibilities 
  • The Client agrees to provide accurate and complete information needed to perform the services and allow access to any equipment, software, or credentials required. 
  • The Client is responsible for maintaining backups of all data unless the Service Provider is specifically engaged to provide backup services. 
  • The Client is responsible for ensuring that their equipment and software are licensed and comply with all applicable laws. 
5. Limitation of Liability 
  • The Service Provider will not be held liable for any indirect, incidental, or consequential damages arising out of the performance of services, including data loss, hardware failure, or security breaches. 
  • The total liability of the Service Provider for any claim related to services provided will not exceed the amount paid by the Client for the specific services in question. 
  • The Service Provider makes no warranty that the services will be error-free or that all issues will be resolved. 
6. Confidentiality 
  • The Service Provider agrees to keep all personal, business, and technical information provided by the Client confidential. The Service Provider will not disclose any such information to third parties without the Client’s consent, except as required by law. 
  • The Client agrees not to share any proprietary information, tools, or methods used by the Service Provider without prior written consent. 
7. Data Security 
  • While the Service Provider will take reasonable steps to protect the security of the Client’s data, the Service Provider cannot guarantee complete protection against cybersecurity threats or data breaches. 
  • The Client agrees to implement recommended security practices such as regular updates, antivirus software, and data encryption. 
8. Privacy
  • Your  Privacy Matters to us, you may request your information at any time. You may opt out of any messages or calls at any time. Please see our Privacy Policy for more information about your privacy.
9. Termination 
  • Either party may terminate this agreement with 30 days' written notice. 
  • Upon termination, the Client agrees to pay for any services rendered up to the date of termination. 
  • The Service Provider may terminate this agreement immediately if the Client fails to pay for services or breaches any terms of this agreement. 
10. Force Majeure 
The Service Provider will not be held liable for any delay or failure to perform services due to circumstances beyond its control, including but not limited to natural disasters, labor strikes, supply shortages, or other unforeseen events. 

11. Governing Law 
This agreement will be governed and construed in accordance with the laws of California, without regard to its conflict of law principles. 

12. Amendments 
The Service Provider reserves the right to amend or update these terms and conditions at any time. Any changes will be communicated to the Client in writing, and continued use of services constitutes acceptance of the updated terms. 

13. Entire Agreement 
This agreement, along with any written service contract or statement of work, constitutes the entire agreement between the Client and the Service Provider. Any prior agreements or understandings are superseded by this document. 

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. 

Service Provider: 
CLARK INDUSTRIES IO, LLC 
[email protected]